Employee “A” in a company walked up to his manager and asked what my job is for the day? The manager took “A” to the bank of a river and asked him to cross the river and reach the other side of the bank. “A” completed this task successfully and reported back to the manager about the completion of the task assigned. The manager smiled and said “GOOD JOB”
Employee “B” reported to the same manager and asked him the job for the day. The manager assigned the same task as above to this person also. The Employee “B’ before starting the task saw Employee “C” struggling in the river to reach the other side of the bank. He realized “C” has the same task. Now “B” not only crossed the river but also helped “C” to cross the river. “B”
reported back to the manager and the manager smiled and said “VERY GOOD JOB”
The following day
Employee “Q” reported to the same manager and asked him the job for the day. The manager assigned the same task again. Employee “Q” before starting the work did some home work and realized “A”, “B” & “C” all has done this task before. He met them and understood how they performed. He realized that there is a need for a guide and training for doing this task. He sat first and wrote down the procedure for crossing the river, he documented the common mistakes people made, and tricks to do the task efficiently and effortlessly. Using the methodology he had written down he crossed the river and reported back to the manager along with documented procedure and training material.
The manger said “Q” you have done an “EXCELLENT JOB”.
The following day Employee “O’ reported to the manager and asked him the job for the day. The manager assigned the same task again.
“O” studied the procedure written down by “Q” and sat and thought about the whole task.
He realized company is spending lot of money in getting this task completed. He decided not to cross the river, but sat and designed and implemented a bridge across the river
The manager smiled and said “Outstanding job ‘O’. I am very proud of you.”
Learning: Which one are you?